Refund policy

At Baglex, we are committed to providing top-quality Handbags products and ensuring your complete satisfaction. If you are not fully satisfied with your purchase, we have established a straightforward and transparent return process.

1. Return Timeframe

  • 30-Day Policy: We provide a 30-day return window, meaning you have 30 days from the date of delivery to initiate a return request.
  • Acceptance: We accept returns for both defective and non-defective products.
  • Expiration: If more than 30 days have passed since your item was delivered, we cannot process a refund or exchange.

2. Return Eligibility & Conditions

For a return to be accepted, the product must satisfy these criteria:

  • Condition: The item must be brand new, unused, and in the exact condition you received it.
  • Packaging: The product must be returned in its original packaging with all inserts included.
  • Proof of Purchase: A valid receipt or order confirmation is mandatory for processing any return.

3. Return Shipping Expenses

We strive for complete transparency regarding shipping charges:

  • Customer Responsibility: The return shipping cost is entirely the customer's responsibility. The customer must arrange and pay for the return shipping label. Original shipping charges are non-refundable.

4. Restocking Fees

  • No Hidden Charges: We do not impose any hidden costs on our returns. There is a $0 Restocking Fee.

5. Return Process Instructions

To start a return by mail, please complete the following steps:

  • Step 1 — Reach Out: Send an email to Support@baglex.shop including your order number and the reason for returning the item.
  • Step 2 — Get Authorization: Our customer support team will reply within 24 Hours  with detailed instructions.
  • Step 3 — Return the Package: Securely pack the item and mail it to our physical address: 162 Perry St, New York, NY 10014, USA

6. Refund Issuance & Timelines

  • Inspection: After we receive and inspect your returned package at our facility, we will notify you regarding the approval status of your refund.
  • Refund Method: Approved refunds will be credited back to the original payment gateway, which is PayPal or Venmo.
  • Processing Time: Our refund process time is 7 Business Days once the return has been approved. Your financial institution may require additional time to post the funds to your account.
  • Currency: All refunds will be issued exclusively in the US Dollar ($).

7. Exchanges and Order Cancellations

  • Exchanges: Yes, we accept exchanges. To exchange an item, return the original product following the steps above and place a new order.
  • Cancellations: If you need to cancel your purchase, you must do so within our cancellation window of 24 Hours.

8

Business Information

  • Business Name: Baglex
  • Phone Number:+ +1 (305) 535-4142
  • Email Address:  Support@baglex.shop
  • Physical Address:162 Perry St, New York, NY 10014, USA
  • Business Days: Monday - Friday
  • customer Hours: 24/7hours
  • Time Zone: (GMT -05:00) Eastern Time (US & Canada)
  • Response Time: We are committed to responding to all inquiries within 24 Hours.